At Radha Govind, customer satisfaction is our priority. We strive to provide high-quality products, including notes, exam papers, and MCQ questions, carefully curated for students of different standards. This refund policy outlines the specific terms under which refunds may or may not be granted.
Refund Eligibility For Digital Products
Due to the nature of digital products, refunds are generally not available once the product has been accessed or downloaded. Refund requests for digital products will only be considered in the following cases:
- Technical Issues: If the product fails to download or access due to technical errors on our end, and the issue cannot be resolved.
- Incorrect Product Delivered: If the digital product does not match the description or is different from what was purchased.
Non-Refundable Situations for Digital Products:
- Change of mind after purchase or access.
- Compatibility issues with your device.
- Partial use of the product or access.
Refund Policy for Books
We ensure that our hard copy books are printed and delivered with the highest quality standards. However, refunds or replacements for books may be granted in the following cases:
- Damaged or Defective Product: If the book is received in a damaged condition (e.g., torn pages, printing errors, or other defects).
- Incorrect Product Delivered: If the book you receive is different from what was ordered.
- Non-Delivery: If the product is not delivered within the estimated delivery timeline due to issues on our end.
Non-Refundable Situations for Books:
- Requests based on change of mind after the order is shipped.
- Minor cosmetic damages caused during transit that do not affect the usability of the book.
- Delays caused by external factors such as courier services or natural disruptions.
Refund Request Process
To request a refund, please follow these steps:
- Contact our support team at radhagovindnotes@gmail.com within 7 days of purchase.
- Provide your order details, including the transaction ID and a brief description of the issue.
- Our team will review your request and may require additional information to assess your claim.
Resolution Timeline
Refund requests will be processed within 5-7 business days of receiving all necessary information. If approved, the refund will be issued to the original payment method.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
Shipping returns
To return your product, you should mail your product to: radhagovindnotes@gmail.com.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Support and Assistance
We encourage you to contact us with any questions or concerns before making a purchase. Our support team is available to assist with product inquiries and technical troubleshooting.
Contact Information:
- Email: radhagovindnotes@gmail.com
- Phone: +918847415349/+916280959758
Thank you for choosing Radha Govind. We are committed to providing you with reliable, high-quality digital resources for your academic success.